Shipping Information

Affordable medicine to the ends of the world.

We Ship Worldwide

We offer FREE shipping worldwide for orders above $180.
Your express mail will NOT require any signature upon delivery.
Express shipping worldwide, no matter where you are.
We are committed to providing safe and affordable medicine for everyone in the world.

International Shipments

Shipments to USA, Canada, Australia: 7 – 14 business days
Shipments to the rest of the world: 14 – 21 business days

Shipping Process: What happens after you order?

In the event of slight delays, rest assured that the BigFatPharma (BFP) team is doing our best to get your parcels to you in the shortest possible time.
There will be rare occasions where we overlook an order or miss a parcel, simply drop as an email and we will get on it right away.
As you know, we provide 24h customer support, so getting in touch will never be an issue.

All orders are processed within 12 hours. We will send an email to update you about your tracking number once we have sent out your order.
You will be able to track your parcel with the tracking number. Please note that it can take about 3 to 5 days for the tracking number to go live on the system.

Please use your local governmental postal service once your parcel is in-country. Otherwise, please use Post Track or 17 Track to monitor your parcel movement as they have the most accurate and updated tracking system that we have seen till date.

Automatic Tracking Updates

Troublesome to keep checking where your parcel is? Enter your email to receive tracking updates right to your email.

Track Your Order

To track your parcel, use one of the following platforms for the latest tracking updates:

Always try tracking with Post Track or 17 Track first and foremost.
We find them to be the most updated and accurate compared to the other shipment tracking platforms.
If your order has an SG suffix, please use SingPost.
If your order has an IN suffix, please use IndiaPost.
If your order has a CH suffic, please use Swiss Post.
If your order has an FR suffix, please use La Poste.
If you order has an INAWABET prefix, please use DHL India.
And if your order is to the UK, use Royal Mail.

In the event that you encounter an issues that you do not understand, please reach out to us via email, and we will be happy to assist you in any way we can.

Alternatively, you can also click on any of the links above to track your order on the courier’s website. And if all else fails, try Ascendia for updates.

FAQ

What are the shipping options available for my order, and how much do they cost?

EMS—Express Mail Service—because it is the best and fastest option. We offer FREE shipping for orders above $180 USD, otherwise, shipping will be a standard $20 USD.

How long does it typically take for my order to be processed and shipped?

Orders are typically processed within 12 hours of receiving them.
For deliveries to the United States, Canada, Australia and Switzerland, it will take about 7 – 14 business days for your parcel to arrive at your doorstep (sometimes even faster). For the countries in the South-East—Vietnam, Singapore, Indonesia, Philippines, Brunei, Myanmar, Laos, Cambodia and Malaysia, it will take about 3 – 4 business days.
For the rest of the world, it will take 11 – 21 business days for your parcel to arrive to you.

Can I track my order’s shipping status? If so, how can I do that?

Yes, you can. Please track your parcel’s shipping status with either Post Track or 17Track with the tracking number that we have received in your email.

Do you offer international shipping, and if so, what are the additional costs and requirements?

Yes, we do. We charge a standard mini fee of $20 USD for the international shipping, and no other requirements.

What happens if my order is delayed, lost, or damaged during shipping?

If this happens, kindly let us know and we will look into it immediately. Once we have determined that the parcel is either stuck at customs or simply lost (which has not happened so far), we will proceed to re-ship your parcel at no additional cost.

How do I contact customer support if I have concerns or issues with my order’s shipping and delivery?

You can get in touch with us via email. As we provide 24h customer support, you can be sure that we will reply in the fastest possible time.